Returns & Refunds
We hope you love every handcrafted piece you receive. If something isn't right, we're here to help.
Eligible Returns
Returns are accepted only if:
- The product arrives damaged during transit.
- You receive an incorrect product.
- A manufacturing defect is identified.
Reporting an Issue
Please notify us within 48 hours of receiving your order. To help us assess the issue, kindly provide your order number, clear photographs of the product and packaging, and a brief description of the concern.
Non-Returnable Items
The following items cannot be returned:
- Made-to-order products
- Custom and personalized products
- Products damaged through misuse
- Products showing signs of installation or use
Replacement
Where applicable, we'll arrange a replacement after reviewing the reported issue.
Refunds
Approved refunds will be processed to the original payment method within 7-10 business days after the returned product has been received and inspected.
Return Shipping
If the return is due to a manufacturing defect, transit damage or an error on our part, return shipping costs will be covered by us.
Need Assistance?
If you have any questions regarding your order, our team is always happy to help. Please reach out via email or WhatsApp and we'll get back to you promptly.