Shipping Policy
Thank you for choosing our handcrafted lighting collection. Every lampshade is carefully created, inspected and packed to ensure it reaches you in perfect condition.
Processing Time
All our products are made to order. Production time varies depending on the design and complexity of your piece. Estimated lead times will be communicated at the time of order confirmation.
Shipping Coverage
We currently ship across India. We're working towards expanding internationally and hope to offer worldwide shipping in the future.
Shipping Charges
Shipping charges are calculated during checkout based on your delivery location and order size. Occasionally, promotional offers may include complimentary shipping within India.
Delivery Timeline
Most orders are delivered within 5-10 business days after dispatch. Delivery timelines may vary depending on location, courier network availability and unforeseen circumstances.
Order Tracking
Once your order has been dispatched, you'll receive tracking details via email or WhatsApp.
Packaging
Our lampshades are delicate handcrafted products. Each order is packed using protective materials and sturdy cartons to minimise movement during transit and ensure safe delivery.
Damaged Deliveries
Please inspect your order upon arrival. If your package appears damaged during delivery:
- Photograph the package before opening.
- Photograph the product immediately after opening.
- Contact us within 48 hours of delivery.
We'll work with you to resolve the issue as quickly as possible.